Metropolitan and Get Go Cover-So Pathetic!!

I'm writing this in deep distress, we have a retrenchment policy with Metropolitan that we claimed from September 2021 for my husband, the policy paid 3 months only all this time we are relaxed thinking they are paying only to find that the bank actually gave us a payment break now that is over we are in arrears, the policy just decided to stop paying without notifying us or asking the current status of my husband's employment. Now we have the bank on our backs calling everyday whilst we are paying premiums every month, they are not responding to our emails, I have been sending emails to Marieta Farao (Metropolitan consultants) and Kyle(Get Go Cover)with no response or update after we forwarded our statement as they requested. We currently don't know what is happening. They have no idea how this is adding to our daily stress. Hope they are pleased!! IM SO DISAPPOINTED IN THE LACK OF COMMUNICATION FROM METROPOLITAN!!