Metropolitan and AmetLife are useless and lack sympathy

My mom has passed on. I have been trying to reach Metropolitan (AmetLife) for 2 days. I recorded the following times: 7/12/2020 I called at 09:49 (left a message after holding on for just over 7minutes) 8/12/2020 I called at 10:58 (left a message after holding on for just over 6 minutes) It's been over 24 hours sine the first call and no one has bothered to call me. This is an inconvenience of biblical proportions. Never in my life have I experienced such inhumane treatment and lack of sympathy. When will I be called? When can I close this off? Will it be at the convenience of Metropolitan, when they decide that they can make the time. ABSOLUTELY USELESS ORGANISATION!!!!