CM
Celina M

1 reviews | Active since Mar 2025

10 Mar 2025, 09:00

Metropolitan Advisors are ******

I will never advise anyone to join Metropolitan the Advisor that couldn't do her job properly is still having her job she has been protected by her employer I've been sending emails they never get back to me😑😑😑 I asked her to remove my son under unlimited since he was over the age and not attending school she told me it was updated and the new premium will increase to R.. this much for real it went up I lost my son I found out when I was claiming that she never removed him Metropolitan have been ignoring my emails I've been loyal with them I never missed even one payment they dont value their Clients instead they protecting their employees Mitchell's Plain branch have been protecting Anita Ndamase. You can Cry Croccodile tears they won't help you I'm still grieving but the anxiety attacks I get are unexplainable Anita Ndamase from Mitchell's plain must be dealt with

0
Replies (3)
Metropolitan Life
Metropolitan Life's reply10 Mar 2025, 09:09
Official
Dear Ms Mbayisa

We acknowledge receipt of your complaint posted on Hello Peter.   We are so sorry to hear about the passing of your loved one.  The matter will be investigated and we will provide you with feedback  as soon as possible. 

Kind Regards
Yours Sincerely

Client Care Team
CM
Celina M's update19 Mar 2025, 17:42
Reviewer Update
I'm still waiting for the feedback as im swimming in debts I don't sleep at nights I feel like you are taking your own time
Metropolitan Life
Metropolitan Life's reply02 Apr 2025, 17:50
Official
Dear Celina

Thank you for your additional post.

We have also received the complaint through the National Financial Services Ombundsman (NFO) and our Escalation Specialist is investigating the matter.

Please bear with us a little longer while we await feedback from claims

Regards

Client Care Team