Metropolitan! ADDING SORROW TO YOUR LOSS!!!

I submitted a death claim for my aunt on the 22nd of November 2021. On the 23rd I received a response that I have to make an affidavit because the date of birth was incorrectly captured. I did that the very same day. On the 24th I received an sms stating that the death claim will be delayed because head office has to change the policy because of a R16 difference. Since the 1st of December I have been trying to make follow up however was only met with rude call centre agents who drop the phone in your ear. Yesterday I was told that a payment was made however they deducted the monthly installment from the claim because we as clients have a habit of canceling the policy after claiming. Guess what! I have not been paid and will pay double for this month. I am taking this matter to the ombudsman too. Metropolitan only has lip service.