MM
Mama M
1 reviews | Active since Jul 2020
06 Dec 2021, 13:56
Metropolitan adding more GRIEVE to the loss of my beloved mother
I have been paying Metropolitan funeral cover since 1998 and never claimed anything. Now that my mother has passed on they dont want to pay me. I send three emails with all the required documents more than 3 times to *** which they gave me. Everytime I call all of them deny recieving my emails.
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Replies (2)
Metropolitan Life's replyOfficial
06 Dec 2021, 16:03Dear Mamma Emma
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
One of our Client Care Assessors will contact you shortly to assist you with the claim documents.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
One of our Client Care Assessors will contact you shortly to assist you with the claim documents.
Regards
Client Care Team
Metropolitan Life's reply06 Dec 2021, 16:03
Official
Dear Mamma Emma
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
One of our Client Care Assessors will contact you shortly to assist you with the claim documents.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
One of our Client Care Assessors will contact you shortly to assist you with the claim documents.
Regards
Client Care Team
MM
Mama M's updateReviewer Update
07 Dec 2021, 20:21Thank you Hello Peter for your assistance Metropolitan has finally paid me.
They are the worst company. The Client manager managed to see the emails that I send to them. They need to train their people.
They are the worst company. The Client manager managed to see the emails that I send to them. They need to train their people.
MM
Mama M's update07 Dec 2021, 20:21
Reviewer Update
Thank you Hello Peter for your assistance Metropolitan has finally paid me.
They are the worst company. The Client manager managed to see the emails that I send to them. They need to train their people.
They are the worst company. The Client manager managed to see the emails that I send to them. They need to train their people.