TP
Thabo P
1 reviews | Active since Mar 2015
11 Jan 2021, 09:59
Metropolitan
I have been with metropolitan for over 10 years, i then missed a payment and now i am told my policy have been cancelled, after so many years. I am very disappointed by the service i received from them.
Helpful (0)
Replies (5)0
Replies (5)
Metropolitan Life's replyOfficial
11 Jan 2021, 11:58Dear Thabo Pilusa
We acknowledge receipt of your post on HelloPeter and regret to learn that your policy has lapsed.
Please remember that each product has it's own terms and conditions and may allow for some premiums to be skipped. Once one exceeds the maximum premium skips allowed on the product the policy will lapse.
This being said, one of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your post on HelloPeter and regret to learn that your policy has lapsed.
Please remember that each product has it's own terms and conditions and may allow for some premiums to be skipped. Once one exceeds the maximum premium skips allowed on the product the policy will lapse.
This being said, one of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply11 Jan 2021, 11:58
Official
Dear Thabo Pilusa
We acknowledge receipt of your post on HelloPeter and regret to learn that your policy has lapsed.
Please remember that each product has it's own terms and conditions and may allow for some premiums to be skipped. Once one exceeds the maximum premium skips allowed on the product the policy will lapse.
This being said, one of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your post on HelloPeter and regret to learn that your policy has lapsed.
Please remember that each product has it's own terms and conditions and may allow for some premiums to be skipped. Once one exceeds the maximum premium skips allowed on the product the policy will lapse.
This being said, one of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
TP
Thabo P's updateReviewer Update
13 Jan 2021, 18:18Hi there, still waiting for a call from the consultants, bear in mind that i am not behind that my policy can lapse, i tried saving it by paying one month s payment due to covid and now i am told i must come fetch the refund, but that's not what i want, i want my policy to continue it seems ti me that since my policy is old, and my premiums are lower then youneed to kick me out so that i can lose the benefits and restart expensive policy from scratch with higher premiums? I am not going to just allow a day light ******* after paying so much? Otherwise i rather pay the whole outstanding balance and continue, still no one ever warned me about this until i did.
TP
Thabo P's update13 Jan 2021, 18:18
Reviewer Update
Hi there, still waiting for a call from the consultants, bear in mind that i am not behind that my policy can lapse, i tried saving it by paying one month s payment due to covid and now i am told i must come fetch the refund, but that's not what i want, i want my policy to continue it seems ti me that since my policy is old, and my premiums are lower then youneed to kick me out so that i can lose the benefits and restart expensive policy from scratch with higher premiums? I am not going to just allow a day light ******* after paying so much? Otherwise i rather pay the whole outstanding balance and continue, still no one ever warned me about this until i did.
Metropolitan Life's replyOfficial
13 Jan 2021, 21:53Dear Thabo
Thank you for your additional comments.
We are still investigating your complaint and will revert back to you shortly.
Regards
Client Care Team
Thank you for your additional comments.
We are still investigating your complaint and will revert back to you shortly.
Regards
Client Care Team
Metropolitan Life's reply13 Jan 2021, 21:53
Official
Dear Thabo
Thank you for your additional comments.
We are still investigating your complaint and will revert back to you shortly.
Regards
Client Care Team
Thank you for your additional comments.
We are still investigating your complaint and will revert back to you shortly.
Regards
Client Care Team
TP
Thabo P's updateReviewer Update
26 Jan 2021, 17:48Good day,
I just need some clarity since you are still investigating, must i continue paying because i have been waiting for a while still no respond.
Thanks
I just need some clarity since you are still investigating, must i continue paying because i have been waiting for a while still no respond.
Thanks
TP
Thabo P's update26 Jan 2021, 17:48
Reviewer Update
Good day,
I just need some clarity since you are still investigating, must i continue paying because i have been waiting for a while still no respond.
Thanks
I just need some clarity since you are still investigating, must i continue paying because i have been waiting for a while still no respond.
Thanks
Metropolitan Life's replyOfficial
27 Jan 2021, 21:57Dear Thabo
Our Client Care Assessor has emailed you our reply on 14/1/2021 already.
We will send another follow up via email today.
Please check your email and revert back to us as soon as possible
Our Client Care Assessor has emailed you our reply on 14/1/2021 already.
We will send another follow up via email today.
Please check your email and revert back to us as soon as possible
Metropolitan Life's reply27 Jan 2021, 21:57
Official
Dear Thabo
Our Client Care Assessor has emailed you our reply on 14/1/2021 already.
We will send another follow up via email today.
Please check your email and revert back to us as soon as possible
Our Client Care Assessor has emailed you our reply on 14/1/2021 already.
We will send another follow up via email today.
Please check your email and revert back to us as soon as possible