mM
mhlanga M
1 reviews | Active since Jun 2016
11 Nov 2022, 15:23
Metropolitan
Metropolitan has been deducting R731.00 from my salary for the past 2 months without my consent .one of their fanancial adviser by the name of zasiyo which i never met opened a funeral cover using my details now i dont know how all this got approved without my signature i reported this and proved that the policy is not mine but instead of cancelation and refund metropolitan wants to invistigate 1st and continue deducting and i can only get a refund after .how am i suppose to get by without so much money ???
Helpful (0)
Replies (8)0
Replies (8)
Metropolitan Life's replyOfficial
14 Nov 2022, 09:26Dear Marcia Mahlanga
We understand your discontent regarding this situation, but a thorough investigation must be done.
Please do accept our sincere apology for your negative service experience and for the inconvenience cause.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Kind Regards
Client Care Team
We understand your discontent regarding this situation, but a thorough investigation must be done.
Please do accept our sincere apology for your negative service experience and for the inconvenience cause.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Kind Regards
Client Care Team
Metropolitan Life's reply14 Nov 2022, 09:26
Official
Dear Marcia Mahlanga
We understand your discontent regarding this situation, but a thorough investigation must be done.
Please do accept our sincere apology for your negative service experience and for the inconvenience cause.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Kind Regards
Client Care Team
We understand your discontent regarding this situation, but a thorough investigation must be done.
Please do accept our sincere apology for your negative service experience and for the inconvenience cause.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Kind Regards
Client Care Team
mM
mhlanga M's updateReviewer Update
13 Dec 2022, 12:05I still havent heard anything from metropolitan no refund no call from their "investigating team" nothing i call every 3/4 days for an update i get the same msg " our team is still investigating" .its frastrating really!
mM
mhlanga M's update13 Dec 2022, 12:05
Reviewer Update
I still havent heard anything from metropolitan no refund no call from their "investigating team" nothing i call every 3/4 days for an update i get the same msg " our team is still investigating" .its frastrating really!
Metropolitan Life's replyOfficial
13 Dec 2022, 13:53Dear Marcia Mahlanga
We acknowledge receipt of your complaint.
The case is currently still being reviewed by our Forensics department. Can you please afford us a couple of more days to finalize and revert back to you accordingly?
We do apologise for the inconvenience caused.
Kind Regards
Client Care Team
We acknowledge receipt of your complaint.
The case is currently still being reviewed by our Forensics department. Can you please afford us a couple of more days to finalize and revert back to you accordingly?
We do apologise for the inconvenience caused.
Kind Regards
Client Care Team
Metropolitan Life's reply13 Dec 2022, 13:53
Official
Dear Marcia Mahlanga
We acknowledge receipt of your complaint.
The case is currently still being reviewed by our Forensics department. Can you please afford us a couple of more days to finalize and revert back to you accordingly?
We do apologise for the inconvenience caused.
Kind Regards
Client Care Team
We acknowledge receipt of your complaint.
The case is currently still being reviewed by our Forensics department. Can you please afford us a couple of more days to finalize and revert back to you accordingly?
We do apologise for the inconvenience caused.
Kind Regards
Client Care Team
mM
mhlanga M's updateReviewer Update
16 Jan 2023, 12:59Hi
Its been 2 full months and i still havent received my refund or gotten a simple call or message from metropolitan about it everytime i call i'm being told that forensic is still busy this is very frastrating i doubt that i'll ever get myself involve with metropolitan.
Its been 2 full months and i still havent received my refund or gotten a simple call or message from metropolitan about it everytime i call i'm being told that forensic is still busy this is very frastrating i doubt that i'll ever get myself involve with metropolitan.
mM
mhlanga M's update16 Jan 2023, 12:59
Reviewer Update
Hi
Its been 2 full months and i still havent received my refund or gotten a simple call or message from metropolitan about it everytime i call i'm being told that forensic is still busy this is very frastrating i doubt that i'll ever get myself involve with metropolitan.
Its been 2 full months and i still havent received my refund or gotten a simple call or message from metropolitan about it everytime i call i'm being told that forensic is still busy this is very frastrating i doubt that i'll ever get myself involve with metropolitan.
Metropolitan Life's replyOfficial
16 Jan 2023, 15:20Dear Mhlanga Marcia
Thank you for your additional comment.
Regrettably a ***** investigatio may take quite some time.
You may rest assured that we will continue to follow up with our Forensics team, untll the investigation is concluded and we can revert back to you accordingly.
Regards
Client Care Team
Thank you for your additional comment.
Regrettably a ***** investigatio may take quite some time.
You may rest assured that we will continue to follow up with our Forensics team, untll the investigation is concluded and we can revert back to you accordingly.
Regards
Client Care Team
Metropolitan Life's reply16 Jan 2023, 15:20
Official
Dear Mhlanga Marcia
Thank you for your additional comment.
Regrettably a ***** investigatio may take quite some time.
You may rest assured that we will continue to follow up with our Forensics team, untll the investigation is concluded and we can revert back to you accordingly.
Regards
Client Care Team
Thank you for your additional comment.
Regrettably a ***** investigatio may take quite some time.
You may rest assured that we will continue to follow up with our Forensics team, untll the investigation is concluded and we can revert back to you accordingly.
Regards
Client Care Team
mM
mhlanga M's updateReviewer Update
17 Jan 2023, 10:02But then what happens to my refund until then? I need my refund especially because i didnt give anyone permission to deduct my money.
mM
mhlanga M's update17 Jan 2023, 10:02
Reviewer Update
But then what happens to my refund until then? I need my refund especially because i didnt give anyone permission to deduct my money.
Metropolitan Life's replyOfficial
17 Jan 2023, 10:43Dear Mhlanga Marcia
Thank you for your additional comment.
If the ***** investigation substantiates your ***** allegation, naturally we will refund the premiums received.
Our Assessor will be in contact as soon as possible.
Regards
Client Care Team
Thank you for your additional comment.
If the ***** investigation substantiates your ***** allegation, naturally we will refund the premiums received.
Our Assessor will be in contact as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply17 Jan 2023, 10:43
Official
Dear Mhlanga Marcia
Thank you for your additional comment.
If the ***** investigation substantiates your ***** allegation, naturally we will refund the premiums received.
Our Assessor will be in contact as soon as possible.
Regards
Client Care Team
Thank you for your additional comment.
If the ***** investigation substantiates your ***** allegation, naturally we will refund the premiums received.
Our Assessor will be in contact as soon as possible.
Regards
Client Care Team
mM
mhlanga M's updateReviewer Update
17 Jan 2023, 11:04What do you mean "if" i have provided evidence that i didnt open that policy .And if this was done through bank i would have revised those debit long time ago but it wasnt then i would'nt being going back on fourth with Metropolitan but it was done through my HR which leaves me helpless this is very frastrating .
mM
mhlanga M's update17 Jan 2023, 11:04
Reviewer Update
What do you mean "if" i have provided evidence that i didnt open that policy .And if this was done through bank i would have revised those debit long time ago but it wasnt then i would'nt being going back on fourth with Metropolitan but it was done through my HR which leaves me helpless this is very frastrating .