Metropolitan

My recently deceased mother has a funeral policy with Metropolitan, long story short, firstly they could not find the policy, then they had to reinstate it for some reason. Pathetic service!....their website says claims within 48 hours. My mothers body has been at AVBOB since 7th Oct 2022...it is now the evening of 18th Oct 2022. They refuse to give avbob or myself a value as they [Ivan] at the call centre says its against the poppi act to divulge how much the funeral policy will contribute towards my mothers funeral. I need to know how much they will contribute so i can pay the difference.......He says I need a letter of authority from her? Must I ask Jesus to bring her back from the dead to give me authority?.I am her eldest son who is simply trying to have a funeral for my mother, she took out the policy in the 1960's. In the meantime the whole family has come to attend her funeral, some from overseas, others from far off towns in south africa. We await to hear from Metropolitan. DO NOT EVER DEAL WITH METROPOLITAN. Worst company ever, they use a call centre for claims.....pathetic!!!!