G
Gomolemo
1 reviews | Active since Jan 2024
20 Nov 2024, 08:38
Metropolitan
Hello. I had a death claim with metropolitan on the 09th of July 2024. I was told that my claim has been under Forensic department. They requested the documents which I submitted on time,but now they keep giving different dates.
It's very frustrating. It's been 5months waiting for the feedback. My case is being handled by Leon Pretorius. Now I was told to wait for the 29th of this month.
Metropolitan is not really good.
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Metropolitan Life's replyOfficial
20 Nov 2024, 10:03Dear Gomolemo
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Our thoughts and prayers remain with you and your loved ones during this time of bereavement.
We always strive to serve all our clients well and have a better than 95% success rate at achieving our goal turn-around-time of 48 hours for funeral claims.
Regrettably there are some instances where we cannot meet this goal, for instance where additional validations must be done by our Forensic Team, often on-site.
This being said, one of our Escalation Specialists will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Our thoughts and prayers remain with you and your loved ones during this time of bereavement.
We always strive to serve all our clients well and have a better than 95% success rate at achieving our goal turn-around-time of 48 hours for funeral claims.
Regrettably there are some instances where we cannot meet this goal, for instance where additional validations must be done by our Forensic Team, often on-site.
This being said, one of our Escalation Specialists will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply20 Nov 2024, 10:03
Official
Dear Gomolemo
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Our thoughts and prayers remain with you and your loved ones during this time of bereavement.
We always strive to serve all our clients well and have a better than 95% success rate at achieving our goal turn-around-time of 48 hours for funeral claims.
Regrettably there are some instances where we cannot meet this goal, for instance where additional validations must be done by our Forensic Team, often on-site.
This being said, one of our Escalation Specialists will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Our thoughts and prayers remain with you and your loved ones during this time of bereavement.
We always strive to serve all our clients well and have a better than 95% success rate at achieving our goal turn-around-time of 48 hours for funeral claims.
Regrettably there are some instances where we cannot meet this goal, for instance where additional validations must be done by our Forensic Team, often on-site.
This being said, one of our Escalation Specialists will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team