nB
natascha B
1 reviews | Active since May 2014
03 May 2021, 08:35
metropolitan 24hrs payout a lie
My father passed away. I submitted documents on the 27 April and today is 3 May 2021. I have two death policies. I have still not been paid out. The one policy i have had for over 20 years. When they say they payout within 24 hours it is a lie. I am living proof of that. I have made 4 calls and nobody has bothered to mail me back or phone me back.
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Metropolitan Life's replyOfficial
03 May 2021, 09:39Dear Natascha
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your father's passing and the delays you have experienced with your claims.
We have an goal turnaround time of 48 hours, sooner if we can manage it, but this is not always possible.
One of our Client Care Assessors will investigate and revert back to you directly, as soon as possible.
Regards
Client Care Team.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your father's passing and the delays you have experienced with your claims.
We have an goal turnaround time of 48 hours, sooner if we can manage it, but this is not always possible.
One of our Client Care Assessors will investigate and revert back to you directly, as soon as possible.
Regards
Client Care Team.
Metropolitan Life's reply03 May 2021, 09:39
Official
Dear Natascha
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your father's passing and the delays you have experienced with your claims.
We have an goal turnaround time of 48 hours, sooner if we can manage it, but this is not always possible.
One of our Client Care Assessors will investigate and revert back to you directly, as soon as possible.
Regards
Client Care Team.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your father's passing and the delays you have experienced with your claims.
We have an goal turnaround time of 48 hours, sooner if we can manage it, but this is not always possible.
One of our Client Care Assessors will investigate and revert back to you directly, as soon as possible.
Regards
Client Care Team.