MC
Mathys C
1 reviews | Active since Jan 2024
19 Jan 2024, 13:11
Metropolitan
Metropolitan funeral cover service is very very poor and unprofessional. My father have a funeral cover for 60 years. Since last year we tried to contact Metropolitan regarding the cover, send email, contact them and still no service.
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Metropolitan Life's replyOfficial
19 Jan 2024, 13:21Dear Mathys
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in our service.
Regrettably your post does not contain sufficient information for us to trace the policy you are referring to.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in our service.
Regrettably your post does not contain sufficient information for us to trace the policy you are referring to.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,Client Care Team
Metropolitan Life's reply19 Jan 2024, 13:21
Official
Dear Mathys
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in our service.
Regrettably your post does not contain sufficient information for us to trace the policy you are referring to.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in our service.
Regrettably your post does not contain sufficient information for us to trace the policy you are referring to.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,Client Care Team