METROPOLITAIN - heartless

this is how i feel about this company. Very sad losing one's father and then have to deal with a people with no heart!!!!

This company will do everything possible not to pay out your claim. One of the staff members Ayanda Ntombela dealt with me. she did not mention any waiting period for my father's funeral covered. I asked her repeatedly and still she ensured me. I then got proof on black and white, to make sure we are on the same page, and she still confirmed. proof is there . I lad a compliant and guest what not one person called me, I had to call or email to get updates. then One person called me and told me he will keep me updated. but once the claim was denied. He did not even bother to look in to my life policy that was also a huge problem AND AGAIN, he did not call me. I called this morning I was told my case is under review with senior management last week, but when I called it was said to be denied again. NOT EVEN SENIOR MANAGEMENT took the time to call me and tell me, they denied the claim again. Best part of this whole thing is, they claim to have had a "meeting" with Ayanda and she said ( he /she said -only - no proof ) that she claimed she told me. really !!!!!! why would I have told her that I need to claim if i knew about a waiting period. . what a load of BS. , that is why I made sure that I get confirmation from her in written. Believing Metropolitan people is a big mistake as they will just fall back on a welcome pack that they forward me on the 13 of December 2023 and i ask for confirmation of no waiting period on the 15 of December 2023 . She then confirmed that is correct. . what a fool I was to trust this company. Anyone reading this, please think 3 times over before doing business with them. I was a member since 2015 and trusting them will not help. they will just tell you about the welcome pack after they realized that they do not want to pay for a mistake Ayanda made. so, they will find a loop whole and refer to a welcome pack rather than taking ownership. but now that they have no other option but to refer to their welcome pack as they will not ANYWAY 8 years of money in the drain. I know no one will call me regard to this from Metropolitain either. BUT hopefully I can help someone out there not to fall for the same lies. think twice.