Metropolitain a Nightmare to get hold!!!!

My father just passed away and I need to contact Metropolitan to get his Monthly Annuity Pension to be now paid into my mother’s account as this is the type of policy he took out in the event of his death. She would now get the pension until her death at which time it would then end. However Metropolitan Only has an 0860 Number and ALL Cell C users cannot dial this number, so I cannot get a hold of you. I have tried emailing for the last two weeks, I have even filled in your please call me back on your website, and still NO ONE has called me back. I have also emailed all the documentation and completed claim form a week ago now and also submitted the claim info on your site too and was given and automated response that someone would contact me within 48 hours. – that was a week ago and still to date NO One has come back to me. I even tired to put in a complaint on your website, and asked that someone would call me back and all we got was an automated sms to my fathers old number to say that someone would contact us – NO HAS either!

So please contact me urgently – as I need to make sure that this money will now being going into my mother’s account at the end of this month and not into the closed old account of my fathers. This is your income to pay her rent and survive and we need to make sure that it will be paid on time and into the right account.

ALSO PLEASE PUT A DIRECT LANDLINE OR CELL PHONE NUMBER ON YOUR SITE SO THAT YOUR CELL C CUSTOMERS CAN GET AHOLD OF YOU.

Regards Lance