CA
CLAUDE A
1 reviews | Active since Mar 2013
12 Apr 2024, 11:39
Metroplitan do not refund your Money when deducting double Installments !!
I have a Funeral Policy with Metropolitan since 1 April 2012, recently you contacted me and informed me that my Policy Premium will decrease and my Benefits will increase !! The only thing that increased is that you are deducting two Payments from my Bank Account since February 2024 for two Policies for two Months now, this is ***** !!! Already contacted you on several occasions and every time an excuse when i will receive my Refunds, if you phone the people put the Phone call on mute !!! Guys watch out for this Company really pathetic service and still not resolved!!!
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Replies (6)0
Replies (6)
Metropolitan Life's replyOfficial
12 Apr 2024, 16:14Dear Claude
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint.
One of our escalation specialists will revert to you shortly.
Yours sincerely,
Client Care Team
Metropolitan Life's reply12 Apr 2024, 16:14
Official
Dear Claude
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint.
One of our escalation specialists will revert to you shortly.
Yours sincerely,
Client Care Team
CA
CLAUDE A's updateReviewer Update
30 Apr 2024, 10:08Round no 2 !!!
Eventually received my Refund after a lot of phone calls now round no 2 started and still ongoing.
After reading the T&C`s on my New Amended Funeral Policy regarding the Cash Back option,
which I am paying for anyway every month !!
As my Cool down period will soon expire ( 30 days as per Metropolitan rules )
I did send an e-mail to your consultant already on 21 April 2024, requesting some clarification on
the ``SO CALLED CASH `` back option, which I am paying for anyway every Month!!!
The Consultant informed that again they are waiting for feedback from `` policy administration team ``
and up to now 30 April still no response received !!
So then send a query regarding the same issue of Cash Back which I am paying for every Month on my Monthly Installment's, to `` *** `` on 25 April 2024, and still no Automatic response with a ref number or whatsoever!!
So this is the way I get treated for being a Policy holder since 2012 ??
Eventually received my Refund after a lot of phone calls now round no 2 started and still ongoing.
After reading the T&C`s on my New Amended Funeral Policy regarding the Cash Back option,
which I am paying for anyway every month !!
As my Cool down period will soon expire ( 30 days as per Metropolitan rules )
I did send an e-mail to your consultant already on 21 April 2024, requesting some clarification on
the ``SO CALLED CASH `` back option, which I am paying for anyway every Month!!!
The Consultant informed that again they are waiting for feedback from `` policy administration team ``
and up to now 30 April still no response received !!
So then send a query regarding the same issue of Cash Back which I am paying for every Month on my Monthly Installment's, to `` *** `` on 25 April 2024, and still no Automatic response with a ref number or whatsoever!!
So this is the way I get treated for being a Policy holder since 2012 ??
CA
CLAUDE A's update30 Apr 2024, 10:08
Reviewer Update
Round no 2 !!!
Eventually received my Refund after a lot of phone calls now round no 2 started and still ongoing.
After reading the T&C`s on my New Amended Funeral Policy regarding the Cash Back option,
which I am paying for anyway every month !!
As my Cool down period will soon expire ( 30 days as per Metropolitan rules )
I did send an e-mail to your consultant already on 21 April 2024, requesting some clarification on
the ``SO CALLED CASH `` back option, which I am paying for anyway every Month!!!
The Consultant informed that again they are waiting for feedback from `` policy administration team ``
and up to now 30 April still no response received !!
So then send a query regarding the same issue of Cash Back which I am paying for every Month on my Monthly Installment's, to `` *** `` on 25 April 2024, and still no Automatic response with a ref number or whatsoever!!
So this is the way I get treated for being a Policy holder since 2012 ??
Eventually received my Refund after a lot of phone calls now round no 2 started and still ongoing.
After reading the T&C`s on my New Amended Funeral Policy regarding the Cash Back option,
which I am paying for anyway every month !!
As my Cool down period will soon expire ( 30 days as per Metropolitan rules )
I did send an e-mail to your consultant already on 21 April 2024, requesting some clarification on
the ``SO CALLED CASH `` back option, which I am paying for anyway every Month!!!
The Consultant informed that again they are waiting for feedback from `` policy administration team ``
and up to now 30 April still no response received !!
So then send a query regarding the same issue of Cash Back which I am paying for every Month on my Monthly Installment's, to `` *** `` on 25 April 2024, and still no Automatic response with a ref number or whatsoever!!
So this is the way I get treated for being a Policy holder since 2012 ??
Metropolitan Life's replyOfficial
30 Apr 2024, 10:15Dear Claude
Thank you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Kind Regards
Client Care Team
Thank you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Kind Regards
Client Care Team
Metropolitan Life's reply30 Apr 2024, 10:15
Official
Dear Claude
Thank you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Kind Regards
Client Care Team
Thank you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Kind Regards
Client Care Team
CA
CLAUDE A's updateReviewer Update
09 May 2024, 08:319 Days and still no reply!!
CA
CLAUDE A's update09 May 2024, 08:31
Reviewer Update
9 Days and still no reply!!
Metropolitan Life's replyOfficial
09 May 2024, 09:09Dear Claude
Thank you for your additional comments, the content of which is noted.
We have to reach out to you telephonically for our digital process and we have been unsuccessful in doing so. Kindly be informed we will contact you as soon as possible. If you could please drop us an email as to when you will be available to take our call.
Kind Regards
Client Care Team
Thank you for your additional comments, the content of which is noted.
We have to reach out to you telephonically for our digital process and we have been unsuccessful in doing so. Kindly be informed we will contact you as soon as possible. If you could please drop us an email as to when you will be available to take our call.
Kind Regards
Client Care Team
Metropolitan Life's reply09 May 2024, 09:09
Official
Dear Claude
Thank you for your additional comments, the content of which is noted.
We have to reach out to you telephonically for our digital process and we have been unsuccessful in doing so. Kindly be informed we will contact you as soon as possible. If you could please drop us an email as to when you will be available to take our call.
Kind Regards
Client Care Team
Thank you for your additional comments, the content of which is noted.
We have to reach out to you telephonically for our digital process and we have been unsuccessful in doing so. Kindly be informed we will contact you as soon as possible. If you could please drop us an email as to when you will be available to take our call.
Kind Regards
Client Care Team
CA
CLAUDE A's updateReviewer Update
09 May 2024, 09:14You can only contact me per e mail please
CA
CLAUDE A's update09 May 2024, 09:14
Reviewer Update
You can only contact me per e mail please