Metropilitan life is a ****

I have 3 hospital cash back claims with metropolitan, which of 2 of the are more than a year and the ladt ont maybe 8 months. I was hospitalised. Thursday i submitted my claims. Till now i never got an acknowledgent sms or whatsoever. Metropolitan always wants to **** us but we pay our premiums every month eith no hustles. All im adking for is to get my money within 48hours of puyting s claim please. This is so stressfull everytime when you want to claim there is s story argg it is tiring. And yes i submitted all the documents in one folder. It is padt 48hrs now. Thy dont even answer their calls. Been trying to vall one off the assesors for assistant Aletta Clarence and the phone have been engaged whole day, sending endleds emails to assesors not response. Guys pay me for all 3 accounts im tired of up n down everytime i claim. Please this is urgent i need the money for prescribed meficstion. Take us serious you are not doing me a favour because all my 3 polivies are up to date . So let it not be a struggle when it is time to *** have passed, im giving u another 48hours of getting money in my 48hrs that you promise us when we join. This is urguent please. I ccd all assesors that i know thete .