DCG
Du Chéne Gouws
1 reviews | Active since Aug 2021
29 Aug 2021, 18:32
Metropilitan funeral cover is a NO GO!!!
Metropolitan funeral cover is a HUGE NO GO!!! They wrongfully & without my consent increased my funeral policy premium with more than R 1, 600.00 a month. I had over these past 3 weeks contacted them numerous times & they keep giving me the run arounds. They also said that they can not send me proof that I did give my consent that the premium can increase to more than R 1, 600.00 a month. They increased the cover to R 50, 000 also without my consent and knowledge.
They have not refunded the amount that they stole from me. They also said that they can not guarantee that it will not happen again.
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
30 Aug 2021, 14:49Dear Du Chene
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with your policy. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact your shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with your policy. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact your shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
Metropolitan Life's reply30 Aug 2021, 14:49
Official
Dear Du Chene
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with your policy. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact your shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with your policy. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact your shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
DCG
Du Chéne Gouws's updateReviewer Update
30 Aug 2021, 15:12Good day Metropolitan,
Thank you for your reply. My cellphone is currently under repairs.
The policy nr in question is: ***. - it is a funeral policy.
Please contact me on email: ***
I request urgently that you refund me the full amount of: R 3, 374.00 that was *******LY deducted from my salary in July & August 2021 & ensure that the original policy premium of: R 215.60 be installed.
Regards,
DC Gouws
Thank you for your reply. My cellphone is currently under repairs.
The policy nr in question is: ***. - it is a funeral policy.
Please contact me on email: ***
I request urgently that you refund me the full amount of: R 3, 374.00 that was *******LY deducted from my salary in July & August 2021 & ensure that the original policy premium of: R 215.60 be installed.
Regards,
DC Gouws
DCG
Du Chéne Gouws's update30 Aug 2021, 15:12
Reviewer Update
Good day Metropolitan,
Thank you for your reply. My cellphone is currently under repairs.
The policy nr in question is: ***. - it is a funeral policy.
Please contact me on email: ***
I request urgently that you refund me the full amount of: R 3, 374.00 that was *******LY deducted from my salary in July & August 2021 & ensure that the original policy premium of: R 215.60 be installed.
Regards,
DC Gouws
Thank you for your reply. My cellphone is currently under repairs.
The policy nr in question is: ***. - it is a funeral policy.
Please contact me on email: ***
I request urgently that you refund me the full amount of: R 3, 374.00 that was *******LY deducted from my salary in July & August 2021 & ensure that the original policy premium of: R 215.60 be installed.
Regards,
DC Gouws
Metropolitan Life's replyOfficial
30 Aug 2021, 15:17Dear Du Chene
Thank you for your additional comments.
The matter is receiving our attention.
One of our Client Care Assessors will be in contact with you via email.
Regards
Client Care Team
Thank you for your additional comments.
The matter is receiving our attention.
One of our Client Care Assessors will be in contact with you via email.
Regards
Client Care Team
Metropolitan Life's reply30 Aug 2021, 15:17
Official
Dear Du Chene
Thank you for your additional comments.
The matter is receiving our attention.
One of our Client Care Assessors will be in contact with you via email.
Regards
Client Care Team
Thank you for your additional comments.
The matter is receiving our attention.
One of our Client Care Assessors will be in contact with you via email.
Regards
Client Care Team