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Thabo S

1 reviews | Active since Aug 2021

06 Nov 2024, 10:42

****mers

Goodday I’m very much diss appointed with this life insurance company metropolitan employee with the name of Thina at Pretoria hatfield and NONO together with their manager they double my policies whereby I’m currently paying twice on one policy it seems like this is what they always do to customers so that they can get more salary and bonus, they told me to send my ID copy signed twice to get my refund I’m now blocked on all their fone and WhatsApp cause it was a means of our communication so I’m now reporting matter because they are no longer answering my calls I don’t know what to do since the money was belonging to my family it’s now thier money. I now need metropolitan to cancel my policy and refund me my money. This ladies they are the ****. I dnt need anything to do with this metropolitan

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Replies (5)
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Thabo S's update06 Nov 2024, 10:46
Reviewer Update
The gal with the Name of Nono she even told me I’m useless I’m becoming a problem like imagine with my money I’m now a problem at metropolitan she insulted me this lady.
Metropolitan Life
Metropolitan Life's reply06 Nov 2024, 10:55
Official
Dear Thabo

We acknowledge receipt of your complaint on HelloPeter.

We always strive to serve all our clients well and providing them with the products they need to help them reach their financial goals.

Unfortunately your post does not provide us with sufficient information in order to trace which policies you are referring to.

One of our Escalation Specialists will reach out to you to obtain the necessary information so that we may investigate your complaint and see how we can assist you.

Regards

Client Care Team
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Thabo S's update06 Nov 2024, 11:13
Reviewer Update
I only have one policy u can use my ID number to trace it.
TS
Thabo S's update06 Nov 2024, 11:14
Reviewer Update
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Metropolitan Life
Metropolitan Life's reply06 Nov 2024, 11:29
Official
Dear Thabo

Thank you for your additional comments.

We will investigate and revert back to you as soon as possible.

Regards

Client Care Team