BM
Boitumelo M
1 reviews | Active since Jun 2019
15 Jul 2025, 13:01
Merciless and unsympathetic
I have been asking the gentleman who is handling my claim Shawn Daniels to call me because when I call him the phone just rings without an answer. I have submitted my mom's will and a letter of authority. He is not giving me feedback. No sympathy for berieved clients.
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Metropolitan Life's replyOfficial
15 Jul 2025, 13:52Dear Boitumelo
We acknowledge receipt of your complaint.
We are sorry to read of your mother's passing. Our thoughts and prayers go out to you and your family during this time of bereavement.
We’d love to assist, but we need a bit more information to locate your policy and help you further.
One of our Escalation Specialists will reach out to you shortly in order to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint.
We are sorry to read of your mother's passing. Our thoughts and prayers go out to you and your family during this time of bereavement.
We’d love to assist, but we need a bit more information to locate your policy and help you further.
One of our Escalation Specialists will reach out to you shortly in order to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply15 Jul 2025, 13:52
Official
Dear Boitumelo
We acknowledge receipt of your complaint.
We are sorry to read of your mother's passing. Our thoughts and prayers go out to you and your family during this time of bereavement.
We’d love to assist, but we need a bit more information to locate your policy and help you further.
One of our Escalation Specialists will reach out to you shortly in order to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint.
We are sorry to read of your mother's passing. Our thoughts and prayers go out to you and your family during this time of bereavement.
We’d love to assist, but we need a bit more information to locate your policy and help you further.
One of our Escalation Specialists will reach out to you shortly in order to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Metropolitan Client Care Team