1 reviews | Active since Nov 2020
****med for years by metropolitan
To this day my policy has never been reinstated. After I wrote to hellopeter a few months ago that they canceled my policy without my acknowledgement.one of the metropolitan personal by the name of BABALWA PANYAZA sent me multiple emails stating they have reinstated my policy without any default.this is the second month after speaking to her that they did not bother debiting from my account since she made those statements Should anything happen as life is unpredictable,should I still trust that metropolitan will pay out my claim effectively.
May Hellopeter please assist in making sure that metropolitan refunds me back all my monthly premiums that I've been paying for the past 4 years
To anyone who will come across my complaint. Please stay away from metropolitan.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered difficulties with your policy deductions.
We confirm that your policy was previously reinstated and is currently active. Please note that one can pay one's policy premiums in multiple ways:
- Bank Debit Order
- Stop Order
- Direct payments like EFT or payment at one of our Pay@ partners
One of our Escalation Specialists will investigate why your debit order was not re-activated and revert back to you on this and the arrears as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered difficulties with your policy deductions.
We confirm that your policy was previously reinstated and is currently active. Please note that one can pay one's policy premiums in multiple ways:
- Bank Debit Order
- Stop Order
- Direct payments like EFT or payment at one of our Pay@ partners
One of our Escalation Specialists will investigate why your debit order was not re-activated and revert back to you on this and the arrears as soon as possible.
Regards
Client Care Team