****med by metropolitan

On January my policy bounced and did not go through I called metropolitan to ask them to re-deduct for the outstanding month I owe, 2 personnel working for metropolitan, on separate occasions. Confirmed and assured me that I've got a Waiver period of up to 6 times and I do not have to pay back for the previous month I owe.to my surprise no premium was deducted from the mouth of February When I called to find out I was told that my policy has lapsed I tried exculating the matter to retrieve all my calls And indeed the manager I spoke to ,sent me the calls and confirmed my complaint , but to me,what they said was not true. They said they will re instate my policy, but need to pay the previous months that I owe, I disagreed to that because it is not my fault that I was sold a lie by one of their trained personnel, I told them that they are the ones who must pay.they said they will call me back, never did they call back till to this day.

May metropolitan please rectify the error they made, reinstate my policy without any penalties, as they are the ones at fault Or refund me with all the premiums for the years I've been paying My fear is, if anything should happen to me, by beneficiaries will be send back and forth and not be assisted