1 reviews | Active since Apr 2017

18 Apr 2017, 13:19

Matured policy payout without interest

<p>hi</p> <p>I'm Ayanda Manqele and had investment policy with Metropolitan for 5 years contributing over a R1000 every month. My problem is that in March when it matured, i was paid ONLY my installments or contibutions. </p> <p>When i took this policy i was told I would get an interest when it matures. The branch (durban smith street) cannot give me answers. They said i shoul call Head office and Head office also does not answers for me. How can one invest their money when at the end they receive exactly what they put in. </p>

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Replies (4)
Metropolitan Life
Metropolitan Life's reply18 Apr 2017, 13:55
Official

Dear Client

We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far.

Kind Regards

Client Care

's update28 Apr 2017, 12:33
Reviewer Update

Hi again I would like to have feedback on this case as I was told i will be contacted as soon as possible. I hope the matter is still being investigated. Please assist

Metropolitan Life
Metropolitan Life's reply28 Apr 2017, 12:39
Official

Dear Ms Manqele

We have sent emails to you on the 20th of April 2017 and 25th of April 2017 to confirm that the matter is still receiving our attention and being sent to our Technical department for re-calculation. It was sent to the email address provided below.

If you have an alternative e-mail address, please forward to ***

Kind Regards

Client Care

's update28 Apr 2017, 15:24
Reviewer Update

Hello again i've tried to send the email to the above mentioned email address and it didnt go through. Can i be contacted on the following emails ********** and ********** for the updates

thanks