Material Misrepresentation To make sales

I am extremely disgusted with the service at Metropolitan life. In 2019 June I got a call from one of their advisors Maphakiso Mo***eng selling me funeral cover. I specified that I was looking for cover for my parents who live in Swaziland. I also specified that my father is a South African but my mom is not. The advisor said that would not be a problem. I then asked her then asked her to call me at 18:00 that day. When she called i again repeated that my mother is not South African to which she said it was not a problem. I later took up cover with policy number *** and paid R565 per month. I paid for 3 months. I then read on my policy documents 3 months later and saw that it clearly stated that no SA Id holders are not covered. I called in to cancel the policy and put in a complain also requesting for my money back. I got a call from a Team manager saying he has listened to the call and found that I had specified this 3 times on the call and that the advisor specifically answered saying it would not be a problem. The Team manager then said I would be refunded. It has been 2yrs and no matter how many times I have followed up I am always promised that i will get my refund or have advisors hang up. The last person I spoke to told me that a Team manager Letlohonolo had escalated the matter back in April/May 2021. On 31 May 2021 I spoke to Precious who asked for me to send her my ID copy and confirmation of account which I did but till today I have not received my refund. Today I called and twice advisors hung up on me saying they are following up. Metropolitan Life is a complete **** and takes advantage of people. I am beyond disgusted and infuriated. it was easy to take my money but it has become a nightmare to get it back ??