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Øvayo Mengu
1 reviews | Active since Feb 2023
13 Oct 2023, 12:40
Mad citizen
You constantly allow your personnel to open UNAUTHORIZED POLICIES in our accounts we suffer with no contact details to report such *******!!@ombudsman fix your policies with these ****mers
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Metropolitan Life's replyOfficial
13 Oct 2023, 13:12Dear Ovayo Mengu
We acknowledge receipt of your complaint on HelloPeter.
We regret reading that you have experienced and unauthorised policy deduction on your salary.
As you may well imagine, ***** has a negative impact on our brand. We have a zero-tolerance policy on ***** and as such, we rely on our valued clients to inform us where they have experienced ********** deductions.
We normally require an affidavit whereby our client states that the deduction is unauthorised/**********, a certified copy of the client's ID with 3 x specimen signatures on the certified ID as well as proof of the deduction and proof of bank details to facilitate the refund once the ***** has been confirmed by our forensics team.
We realise this may be inconvenient for you, but these documents are needed to take action afforded to us by law, against any employee that has made themselves guilty of *****.
Please accept our heartfelt thanks for bringing this matter to our attention and our sincere apology for the events that led up to your complaint.
Our Escalation Specialist will investigate and revert back to you as soon as possible.
Regards
Metroplitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret reading that you have experienced and unauthorised policy deduction on your salary.
As you may well imagine, ***** has a negative impact on our brand. We have a zero-tolerance policy on ***** and as such, we rely on our valued clients to inform us where they have experienced ********** deductions.
We normally require an affidavit whereby our client states that the deduction is unauthorised/**********, a certified copy of the client's ID with 3 x specimen signatures on the certified ID as well as proof of the deduction and proof of bank details to facilitate the refund once the ***** has been confirmed by our forensics team.
We realise this may be inconvenient for you, but these documents are needed to take action afforded to us by law, against any employee that has made themselves guilty of *****.
Please accept our heartfelt thanks for bringing this matter to our attention and our sincere apology for the events that led up to your complaint.
Our Escalation Specialist will investigate and revert back to you as soon as possible.
Regards
Metroplitan Client Care Team
Metropolitan Life's reply13 Oct 2023, 13:12
Official
Dear Ovayo Mengu
We acknowledge receipt of your complaint on HelloPeter.
We regret reading that you have experienced and unauthorised policy deduction on your salary.
As you may well imagine, ***** has a negative impact on our brand. We have a zero-tolerance policy on ***** and as such, we rely on our valued clients to inform us where they have experienced ********** deductions.
We normally require an affidavit whereby our client states that the deduction is unauthorised/**********, a certified copy of the client's ID with 3 x specimen signatures on the certified ID as well as proof of the deduction and proof of bank details to facilitate the refund once the ***** has been confirmed by our forensics team.
We realise this may be inconvenient for you, but these documents are needed to take action afforded to us by law, against any employee that has made themselves guilty of *****.
Please accept our heartfelt thanks for bringing this matter to our attention and our sincere apology for the events that led up to your complaint.
Our Escalation Specialist will investigate and revert back to you as soon as possible.
Regards
Metroplitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret reading that you have experienced and unauthorised policy deduction on your salary.
As you may well imagine, ***** has a negative impact on our brand. We have a zero-tolerance policy on ***** and as such, we rely on our valued clients to inform us where they have experienced ********** deductions.
We normally require an affidavit whereby our client states that the deduction is unauthorised/**********, a certified copy of the client's ID with 3 x specimen signatures on the certified ID as well as proof of the deduction and proof of bank details to facilitate the refund once the ***** has been confirmed by our forensics team.
We realise this may be inconvenient for you, but these documents are needed to take action afforded to us by law, against any employee that has made themselves guilty of *****.
Please accept our heartfelt thanks for bringing this matter to our attention and our sincere apology for the events that led up to your complaint.
Our Escalation Specialist will investigate and revert back to you as soon as possible.
Regards
Metroplitan Client Care Team