SA
Samantha A
1 reviews | Active since Mar 2023
22 Apr 2023, 19:54
Lucia Leibrandt
My claim was reject they have taken the debit orders for the policy, my brother passed 23 March 2023, I claimed and they rejected the claim they say because it was not a full 6 months but guess what it was only 8 days left for that 6 months to be complete.
Helpful (0)
Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
24 Apr 2023, 16:35Dear Samantha Appollis
We acknowledge your complaint on HelloPeter, on behalf of Lucia Leibrandt.
We are sorry to read of Lucia's brother's passing. Our thoughts and prayers are with her and the family during this time of bereavement.
Without divulging any policy or personal information that we are unauthorised to do without Lucia's consent, we confirm the following:
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Client Care Team
We acknowledge your complaint on HelloPeter, on behalf of Lucia Leibrandt.
We are sorry to read of Lucia's brother's passing. Our thoughts and prayers are with her and the family during this time of bereavement.
Without divulging any policy or personal information that we are unauthorised to do without Lucia's consent, we confirm the following:
- A waiting period is a period of time in which an insured life is not insured for some or all events and apply to each insured life and is stated on the policy summary
- The waiting period starts from the first day of the month in which we receive the first premium and end on the last day of the month in which we receive the 6th premium , regardless of which day of the month we receive the premium on
- As a result of waitng periods medical examinations are not necessary and premiums are more affordable to everyone.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Client Care Team
Metropolitan Life's reply24 Apr 2023, 16:35
Official
Dear Samantha Appollis
We acknowledge your complaint on HelloPeter, on behalf of Lucia Leibrandt.
We are sorry to read of Lucia's brother's passing. Our thoughts and prayers are with her and the family during this time of bereavement.
Without divulging any policy or personal information that we are unauthorised to do without Lucia's consent, we confirm the following:
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Client Care Team
We acknowledge your complaint on HelloPeter, on behalf of Lucia Leibrandt.
We are sorry to read of Lucia's brother's passing. Our thoughts and prayers are with her and the family during this time of bereavement.
Without divulging any policy or personal information that we are unauthorised to do without Lucia's consent, we confirm the following:
- A waiting period is a period of time in which an insured life is not insured for some or all events and apply to each insured life and is stated on the policy summary
- The waiting period starts from the first day of the month in which we receive the first premium and end on the last day of the month in which we receive the 6th premium , regardless of which day of the month we receive the premium on
- As a result of waitng periods medical examinations are not necessary and premiums are more affordable to everyone.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Client Care Team