Lost for words...

I've requested a summary of a policy I've been paying for for 28 years, on the 9th March 2023. On the 13th of March 2023,I emailed an application for a withdrawal., as per the request from Thoko Mathebula. On the 16th of March I made a telephonic follow-up, only to be informed of some parts I haven't completed. I corrected it and sent it back right after that. I've been making follow-ups since the 20th of March, and each time there's a new requirement- the beneficiary doesn't match and neither does my ID, yet, a copy was sent with the withdraw application! With each call I make, the goal post keeps shifting- not even insisting to speak to a senior person on the ***number, yielded any rewards, instead, the line was dropped right in my ear. The consult who I assumed was from the claims department, promised to email me the form to " manually" correct my ID, went Awol. After many attempts, I ended up speaking to Neo, who also couldn't see on his side the forms I resent, requesting me to send it again- their systems were "slow". Saying it's infuriating would be an understatement! I sincerely doubt my request and payout will be done before next week, if I'm lucky. Metropolitan, you should be ashamed of the poor level of service you subject your loyal customers to! Invest in new technology, train your staff, it's your moral duty to do so, it's my money you're dealing with afterall! Sies man.