Loss of a loved one and claim not honoured by Metropolitan Life

No feedback from Metropolitan During January 2021 my family survived a loss of a family member. All the required documentation was forwarded to Metropolitan, but no feedback or action was received. We then logged a complaint with them and quickly received feedback with the set-out plan of how the claim will be paid out. Further feedback was promised within a week from 08 April 2021. Numerous mails were sent to enquire about the progress but to no avail, again we wait for someone to call us back and provide a progress report and to confirm when the claim will be honoured.

Sadly awaiting feedback...