NB
Nombuso B

1 reviews | Active since Sept 2017

02 Nov 2019, 09:51

Life cover policy I did not take

I am Miss N.N. Buthelezi ***) kindly attend to my review and assist me ASAP.

Mr B. Mtshali ***) working in metropolitan in Johannesburg as a consultant, helped Thandeka Cibane ***) the girl I assisted since 2009 to 2015 after her matric I took her to my room, gave her everything and got her into university and paid everything for her.

Mr B. Mtshali is the one who assisted Thandeka with a life cover policy of 1 million rand using my persal number to deduct money from my pay slip starting in 15th of October 2017, I am just a payer, Thandeka Cibane is a policy holder and her sister Mrs Nonto Mbhele ***) is a beneficiary. I went several times to metropolitan in Dundee to ask about this deduction but they could not trace it because it did not appear under my name until I on the 8thof July 2018 I remembered to take my pay slip along they punched the policy number and gave me all the above information.

I called Thandeka to find out about this she denied it, saying she used her details not mine, we had a quarrel she blocked my calls and WhatsApp messages.

After few days Mr B. Mtshali phoned me and said he was not aware of this occurance but he will sort it out. He asked me to forward my bank statement, payslips and a letter stating I did not give them permission to debit on my pay slip. I asked Thandeka to give me money for petrol to do all this she refused.I used my own finance to do all that was requested by Mr B. Mtshali. It took a very long time without Mr Mtshali updating me about this issue- I after 30 days O received my refund Mr Mtshali called and said he has cancelled the policy, but on 15th of September and October I had deductions still and there was even an increment ont the deduction moving from R375 to R413.

I called Mr B. Mtshali and enquired about this, he did not pick my calls I wrote a WhatsApp text-he read it and did not answer me until today.

Could you please assist me with this issue, I need my refund of the two previous months and them to cancel this policy permanently from my salary.

0
Replies (1)
Metropolitan Life
Metropolitan Life's reply03 Nov 2019, 21:43
Official
Dear Nombusa,    
Thank you for sharing your concerns with us.  I am sorry to read about the difficulties you experiencing and understand your frustration.     Please see our email to you for further information.  

Regards  
Client Care