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Pontsho M
1 reviews | Active since Feb 2021
18 Feb 2021, 13:09
Life Cover Claim
I logged a Life Cover claim 2 weeks ago and there is no feedback yet. I don't know how many times I've called your call centre to try and get news regarding the claim but to no avail. I submitted the letter of executorship but Metropolitan still doesn't want to disclose the amount due, I don't know if they want to rob me or what! Please assist, my kid needs money to register at the university. I've done my part, now it's your turn to pay what is due to me.
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Metropolitan Life's replyOfficial
18 Feb 2021, 14:41Dear Pontsho Mpoka
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you experienced around the claim you submitted. Please accept our apology for any inconvenience this may have caused you.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you experienced around the claim you submitted. Please accept our apology for any inconvenience this may have caused you.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply18 Feb 2021, 14:41
Official
Dear Pontsho Mpoka
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you experienced around the claim you submitted. Please accept our apology for any inconvenience this may have caused you.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you experienced around the claim you submitted. Please accept our apology for any inconvenience this may have caused you.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team