lZ
lerato Z

1 reviews | Active since Oct 2013

24 Feb 2026, 11:13

LIFE COVER

TOOK A LIFE COVE IN 2023, CONSULTANT SPECIFICALLY SAID SHOULD I FAIL TO PAY THE POLICY MONEY WILL BE THERE POLICY WONT LAPSE. 2026 I AM TOLD SHOULD I FAIL TO PAY POLICY WILL LAPSE. THIS COMPANY HAS ***** CONSULTANTS, IN THE NAME OF MAKING A SALE, AND WHAT IS WORSE IS THE MANAGEMENT WHO DONT EVEN KNOW WHATS GOING ON( THATS THE ANSWER I RECIEVED FROM THE CUSTOMER SERVICE DEPARTMENT CONSULTANT.. IVE HAD BAD STORIES ABOUT METROPOLITAN AND I REGRET THE DAY I TOOK POLICIES WITH THEM. BECAUSE OF THEIR POOR SERVICE AND UNQUALIFIED CONSULTANTS I HAD TO CANCEL MY SONS EDUCATIONAL POLICY. BAD IS AN UNDERSTATEMNT , THE LEFT DOESNT KNOW WHAT THE RIGHT IS DOING, FROM CONSULTANTS , CUSTOMER SERVICE AND MANAGERS , PATHETIC SERVICE. MY CASE IS BEING INVESTIGATED FOR 2 WEEKS AND IM TOLD AFTER 2 WEEKS TO DO AN AFFIDAVIT, IT TOOK THEM 2 WEEKS TO DECIDE THAT... NEVER TAKE ANY POLICIES WITH METROPOLITAN

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Replies (1)
Metropolitan Life
Metropolitan Life's reply24 Feb 2026, 11:18
Official
Dear Lerato

 We acknowledge receipt of your complaint on HelloPeter.
 
 
We always strive to provide our customers with the best possible service and are sorry to read that your policy lapsed.

 One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
 
 Regards
 
 Client Care Team