Lies

1. OB*** (Ordinary Business)

2. OB*** (Ordinary Business Good day I am very disappointed at he level dishonesty and poor service i recieved at Metropolitan branches. On the 9 march i visited wonderpark mall branch i made a withdrawal of my sons education plan. The lady helped me with withdrawal. She then said she will combine both policies and make it one and anytime we need to make a withdrawal we can visit branch. We left with impression that both policies are been combined

On th 28 March we visited soshanguve mall branch. We ere assisted by this light skinned lady who was wearing unprofessional clothes taking to her cellphone while assisting me. Her name is thato if I recall. She then told me that we can only make once of withdrawal not portion we agreed that she must do full withdrawal on ob 414. She then **** and said the money will only be released after public holiday 31march and it will start off at SARS and once Saars has made debit of any outstanding the. The money will be released into my account. After along wait I finally called and spoke to gentlemen on the 9 April the gentlemen told me that the was no withdrawal made. We need to do it manually he send the link. Question 1 why the first lady at wonderpark **** and said the 2 policies are combined. 2 why Thato light skinned lady at soshanguve mall. **** and said she had done the withdrawal only to find out that it was never done.how can a big company like Metropolitan hire unprofessional consultants who are old and also full of lies they lie to the face of customer with smile. I urgently needed the funds but it was never released though I was told its done after spending my money to visit branch and time spend inside the branch just to be feed lies. Metropolitan is very unprofessional and full of lies.i need both ladies to be traced and be trained how to deal with customers professionally. The loes they have ots disgusting to the core. Pleae tick what the name of the lady at wonderpark who assisting with withdrawal and loed about combining policies. I forgot her name but its an old lady as well as the lady who **** about making thr withdrawal who was constantly on her cellphine. Wearing sport tight and stomach out at work very unprofessional, lie she even said she will followup till today she has bebe said anything should I have not made that call I wa gone be waited waiting for nothing. I need to the money to be released today or else im taking this matter to the ombudsman. My number *** i was the names of ladies that helped me on baove 2 policies on theb9 March and 28 March im sure your system csn track the names and who assisted me.