LIES and Teriible Service
<p>In last month I had to heart breaking task of laying my Mom to rest, a difficult time as one could imagine.</p> <p>The one thing we could be thankful for is the policy held with Metropolitan Life. You would think this a Blessing but you are mistaken, not only have they not paid the claim (Two weeks later) which is supposed to be within 24 - 48 hours, but the person responsible ignores my emails which i am responding to, **** about contacting the funeral home and has not and does not want to pay the claim. We've been paying for years for this benefit only to be blocked by someone completely uncaring about the situation, not only have i lost my mom but now I stare at a bill the cannot be paid.</p>
Dear Mr. Fortuin.
Thank you for raising your concerns with our office.
We regret to learn of your mother's passing. Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and have a 95 % success rate in meeting our goal of 24-48 hour turnaround time with processing of funeral claim.
It is with concern that we take note of your poor client service experience.
We will investigate and revert back to you via return email as soon as possible.
Regards
Aletta Clarence
Metropolitan Client Care
Tel ***
Fax: ***
Email: ***
Dear Mr. Fortuin.
Thank you for raising your concerns with our office.
We regret to learn of your mother's passing. Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and have a 95 % success rate in meeting our goal of 24-48 hour turnaround time with processing of funeral claim.
It is with concern that we take note of your poor client service experience.
We will investigate and revert back to you via return email as soon as possible.
Regards
Aletta Clarence
Metropolitan Client Care
Tel ***
Fax: ***
Email: ***
Dear Mr. Fortuin.
Thank you for raising your concerns with our office.
We regret to learn of your mother's passing. Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and have a 95 % success rate in meeting our goal of 24-48 hour turnaround time with processing of funeral claim.
It is with concern that we take note of your poor client service experience.
We will investigate and revert back to you via return email as soon as possible.
Regards
Aletta Clarence
Metropolitan Client Care
Tel ***
Fax: ***
Email: ***
Dear Mr. Fortuin.
Thank you for raising your concerns with our office.
We regret to learn of your mother's passing. Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and have a 95 % success rate in meeting our goal of 24-48 hour turnaround time with processing of funeral claim.
It is with concern that we take note of your poor client service experience.
We will investigate and revert back to you via return email as soon as possible.
Regards
Aletta Clarence
Metropolitan Client Care
Tel ***
Fax: ***
Email: ***
Dear Mr. Fortuin.
Thank you for raising your concerns with our office.
We regret to learn of your mother's passing. Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and have a 95 % success rate in meeting our goal of 24-48 hour turnaround time with processing of funeral claim.
It is with concern that we take note of your poor client service experience. We will investigate and revert back to you via return email as soon as possible.
Regards
Aletta Clarence
Metropolitan Client Care
Tel ***
Fax: ***
Email: ***
Dear Mr. Fortuin.
Thank you for raising your concerns with our office.
We regret to learn of your mother's passing. Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and have a 95 % success rate in meeting our goal of 24-48 hour turnaround time with processing of funeral claim.
It is with concern that we take note of your poor client service experience. We will investigate and revert back to you via return email as soon as possible.
Regards
Aletta Clarence
Metropolitan Client Care
Tel ***
Fax: ***
Email: ***