Licensed Mafia

On the 20th of September 2022 I requested to have a Voluntary Life annuity canceled. The advisor that was assisting me was not sure if this could done so she consulted with two senior employees in the back office who confirmed that the policy can be cancelled provided the request is in writing and that I complete the surrendering documents -which I did. I was now told that I should receive the values later in the week. I visited the branch on the 23rd of September 2022 after I received a sms stating that I could not surrender the policy. This was in contradiction of what had already been confirmed to me. The branch manager and the lady assisting me told me to disregard the sms and that everything is okay we are just waiting for the value that's due to me. Before leaving the branch I asked if they were sure that the matter was resolved and I was assured that we are only waiting for the values. I then later called the branch as I did not recieve a call as promised and this is when I was told by the manager that the policy can only be cancelled after 5 years. This was new to me as I was not told about a 5 years clause when I bought the annuity. I only received the policy document dated 12th Feburary 2022 on the the 20th of September 2022. I am disappointed in Metropolitan as they have failed to act in my best interest as a client they have failed to contact me despite my efforts not to mention documenting why I need to cancel the policy. I am homeless as a result of tenants vandalizing my property and the money is needed to fix my house.