Lack of Feedback

I had a number of policies with Metropolitan and I have received no joy from the service provided by them so in summation I had to cancel all my policies with them. The reason which I had to cancel all these policies is firslty I have received no policy documetation for over a year even after numerous requests. Even with the surrender of my policies I have not received any contact or feedback from them pertaining to confirming whether they have received all the documentation which was sent on monday 8 June 2015. Also when I decided to increase my monthly contributions, this was deducted a month earlier than agreed with the financial advisor, so I was left short in month as I had not budgeted for such a deduction.The overall assessment is I have received no joy from Metropolitan and I wouold rather take my business eslewhere.