Keep your hands off my ***gy bank

I am appalled at the manner your company is treating me, the only call I made was to amend banking details on a funeral plan and now your system has ceased the opportunity to help itself to my money? Never in that phone call have I said I want to re-instate the investment policy I have with your company. But to my surprise your system has deducted double the amount of premium leaving me overdrawn, how am I supposed to pay for my other obligations? You won't even reimburse me for the bank charges you caused me. I wany reversal soon as possible I will not be bul**** by your debit order system, and I still want the policy to remain paid up,