1 reviews | Active since Jul 2016
*** Service (Metropolitan) What's new
<p>Metropolitan has been around so **** long probably benefiting from ******** people way back when. How long do you blerrie people take to process a R5000.00 death claim? Must the deceased now just lay around and wait to be buried until you people decide to start working on the claim in weeks to come? Then you can't evens offer a person service in the language of ones choice. Is it ******* nowadays to be explained terms and conditions in AFRIKAANS! Don't get me started on the absolute lack of communication from your part. You have no branches in the area we reside, so its more convenient to process a claim via email. You people make like this is possible yet you don't respond and communicate to say whether the documents was received or whether the documents is correct! Don't bother calling me to try and resolve this query, you won't be able to.</p>
Thank you for sharing your experience at our Call Centre with us. I am sorry to hear about the delays and unacceptable service levels. A claims consultant will contact you to assist.
Kind regards
Amanda Vraagom
Client Care
Thank you for sharing your experience at our Call Centre with us. I am sorry to hear about the delays and unacceptable service levels. A claims consultant will contact you to assist.
Kind regards
Amanda Vraagom
Client Care
