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So my battle stil continues i onced received a call from a lady portraying to be from metropolitan around March selling a new policy told her I have a policy and she should send me an email with policy docs she never did. She went and activated a new debit order against my acc without my consent as I did not approve the debit order mandate. I quickly sent an email to old mutual on March the 8th tabisa confirmed that my policy is active and debit only runs on the last day of the month. 25th March my acc was debited with an amount I did not give mandate to. SENT AN EMAIL gain asking for clarity why you guys debited the amount we did not agree on and on the 25th.i reversed this debit guess what my acc was not billed on the 30th, I received an sms that a consultant will call me and I have been waiting since 30 March ,sent 5 emails since and no one calls my acc is not being billed for the correct amount.