Just bad service

<p>My mom passed away June 2016. About a month after her funeral my brother discovered a Metropolitan Funeral policy and asked me to handle the claim due to him being ill himself. He send me the policy and i went to my local Metropolitan branch (Worcester WC) to get details on what they need to put in a claim. The lady who helped me, Marcelain (hope its right), helped me in a very friendly manner. So i went back home and gather all the documents she needed. As i have a fulltime job, i could only return the 14th of December 2016 to their office with the documents. Again Marcelain helped me, and told me that she would send the documents to head office on the Monday the 19th, and also said that the money would be paid into my bank account that very same week. </p> <p>Well, its the 11th of January 2017 already and still no money, nor feedback. I have phoned her several times and she wasnt available. I have left messages to call me back, but in the end, i am the one phoning again as she doesnt return my calls. This morning i phoned again, and she promised to call me back with an answer, and still no answer nor phonecall. I do understand that we had several public holidays the past month, but seriously, how long does it take to pay out money one have invested? </p> <p>Because of this bad service i am seriously considering to cancel my policies with them as i dont want my family to go through all this **** service when im not there. </p> <p> </p> <p> </p>