1 reviews | Active since Nov 2012
Jaclyn fortuin and metropolitan life failed to provide me with necessary documents
Late in may 2018 app**** for a funeral policy for both my parents. I specifically requested Jaclyn Fortuin to email my policy schedule and policy wording for my perusal so that should there be a need to cancel I should do so before any premiums go off on 1 July to date I've not received any documentation. I did follow up with an email on 11 June but my email went ignored as to date Jaclyn fortuin hasn't responded to me. I wonder what service I should edxpdct at claims stage if I'm receiving such poor and disgusting service at inception stage.
Dear Pam Zondi
Thank you for raising your concern with our office.
We regret to learn that the policy documentation has not been received.
Please bear in mind that policy documentation is automatically posted to the policy owner, at the address he/she provides at time of sale.
If not received, the client should report this to our Customer Services Contact Centre where one of our Client Service consultants can help in re-issue of the policy documentation.
A Client Care Assessor will be contacting you shortly for more information to trace the policy/policies and arrange that the policy documentation is re-sent.
Regards
Client Care Team
Dear Pam Zondi
Thank you for raising your concern with our office.
We regret to learn that the policy documentation has not been received.
Please bear in mind that policy documentation is automatically posted to the policy owner, at the address he/she provides at time of sale.
If not received, the client should report this to our Customer Services Contact Centre where one of our Client Service consultants can help in re-issue of the policy documentation.
A Client Care Assessor will be contacting you shortly for more information to trace the policy/policies and arrange that the policy documentation is re-sent.
Regards
Client Care Team