It was my first and last time joining metropolitan

I don't know what with these businesses and the tricks because everything is going until you make a claim by them as it was my first time joining Metropolitan. I had a claim by them on second week of November made preparations with my cousins and they did my calls(investigate) my cousin told them everything they called me after a week and I confirmed also since them I have never received anything from them. Instead I am the who is still grieving that must keep on calling them and asking them what's going on with my claim, I am so passed with this and am ine tears while writing this almost everyday I am making calls with no luck