Issue to open a funeral cover

<p>In this recession you would expect lot of businesses to appreciate new business. It is not the case with Metropolitan as per the e-mail below and how I was given the run around to date when I wanted to open a funeral cover for one of our club members. We had to close our Absa funeral cover due to lack of service and it looks like our Journey with Metropolitan will be shortlived given this bad experience to date.</p> <p> </p> <p>See trail of e-mails below that frustrates me:</p> <p> </p> <p>Good day Dorothy</p> <p> </p> <p><br />I checked with a Club Member and to date no policy number was communicated to him or myself. What is going on?</p> <p> </p> <p><br />Free lesson, " don't over promise and under delivery" by doing so you make the situation worse!</p> <p> </p> <p><br />You promised below and it is three days and no action, do you expect me to believe you? It has being more than 6 months just to add a funeral cover on existing club profile. I don't know what to call this any as "being incompetence" doesn't describe this action better anymore. In this recession you still treat customers like some numbers only?</p> <p> </p> <p><br />I'm shocked at the level of service!</p> <p> </p> <p><br />Regards,</p> <p>Raphuti</p> <p> </p> <p><br />Sent from Outlook</p> <p> </p> <p><br />From: Dorothy Sityoshwana ********** />Sent: 10 July 2017 11:57 AM<br />To: Raphuti Mathekgane<br />Subject: FW: Re: FW: Message from KMBT_223 <br />Good day</p> <p> </p> <p>I had left the company but I am back now and your application has been brought to my attention today as I am the one who helped you before.</p> <p> </p> <p>I will make sure that the application is finalised today and will send you the policy number for your member.</p> <p> </p> <p>Sorry for the inconvenience.</p> <p> </p> <p>Regards</p> <p> </p> <p><br />Dorothy Sityoshwana</p> <p>Vosloorus Branch Manager</p> <p>Metrpolitan Retail<br />T +27 (011) ********** Cell ********** 454 Fax 086 ********** </p> <p>email: ********** />Die Eike Building | 7 Long street | Kempton Park | 1619 <br />www.metropolitan.co.za<br />Metropolitan is a division of MMI Group Limited, an authorised financial services provider.<br /> <br /> </p> <p> </p> <p>From: Thabo Senatla <br />Sent: 10 July 2017 10:58 AM<br />To: Dorothy Sityoshwana<br />Subject: Fwd: Re: FW: Message from KMBT_223</p> <p> </p> <p>---------- Forwarded message ----------<br />From: "Raphuti Mathekgane" ********** />Date: 10 Jul 2017 10:17<br />Subject: Re: FW: Message from KMBT_223<br />To: "Thabo Senatla" ********** />Cc: </p> <p> </p> <p>Good day Thabo</p> <p> </p> <p>I'm not impressed with how you Guys handled our new member funeral cover application to date. We started this process more than 5 months back and to date Mr Tutja doesn't have a policy number. I'm going to escalate this matter further as it seems it is the only language Metropolitan understands. I don't think things should only be done after escalation. People must do things right from the onset.</p> <p> </p> <p>We are having a club meeting and given this bad experience again I'm going to bring the issue of ending this relationship given your poor service so far with club members.</p> <p> </p> <p>Regards,</p> <p>Raphuti</p> <p>SG Magasa 4 life</p> <p> ********** 568</p>