Is the customer always right?! 🤔 Poor Service!

I have been with Metropolitan Insurance for almost 20 years, and I even worked for the company in the past, but the service I have received as a client has been extremely poor. My premiums and payments are repeatedly mishandled, and no proper resolution is offered.

What makes the situation worse is that I cannot cancel my policy without losing all the benefits I have built up over the years, leaving me trapped in a service that does not meet my expectations.

I have also requested to escalate my issue to a superior, but the consultants refuse to put me in contact with anyone beyond themselves. This lack of accountability and escalation is unacceptable.

As a former employee and a loyal client of nearly two decades, I expected far better treatment. Metropolitan must urgently address these failures in both service delivery and client care.