BL
Bonolo L
1 reviews | Active since Sept 2015
01 Oct 2021, 11:16
Is it a COVID pinch metropolitan?
You have started with double debits. My policies are not in areas why did you make a double debit on my account. Refund me with immediate effect I don't need any irritating calls or explanations, just pay back the money before the end of business today.
Helpful (0)
Replies (5)0
Replies (5)
Metropolitan Life's replyOfficial
01 Oct 2021, 11:31Dear Bonolo
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered difficulties with your deduction.
Unfortunately the post does not contain sufficient information for us to trace which policy deductions you are referring to.
One of our Client Care Assessors will make contact with you shortly to obtain the information to investigate the matter for you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered difficulties with your deduction.
Unfortunately the post does not contain sufficient information for us to trace which policy deductions you are referring to.
One of our Client Care Assessors will make contact with you shortly to obtain the information to investigate the matter for you.
Regards
Client Care Team
Metropolitan Life's reply01 Oct 2021, 11:31
Official
Dear Bonolo
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered difficulties with your deduction.
Unfortunately the post does not contain sufficient information for us to trace which policy deductions you are referring to.
One of our Client Care Assessors will make contact with you shortly to obtain the information to investigate the matter for you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered difficulties with your deduction.
Unfortunately the post does not contain sufficient information for us to trace which policy deductions you are referring to.
One of our Client Care Assessors will make contact with you shortly to obtain the information to investigate the matter for you.
Regards
Client Care Team
BL
Bonolo L's updateReviewer Update
01 Oct 2021, 12:53Which information are you referring to look at your bank records, and stop playing games
BL
Bonolo L's update01 Oct 2021, 12:53
Reviewer Update
Which information are you referring to look at your bank records, and stop playing games
Metropolitan Life's replyOfficial
04 Oct 2021, 08:46Dear Bonolo
Thank you for the additional information.
Our Client Care Assessor will investigate and revert back to you as soon as po0ssible.
Regards
Client Care Team
Thank you for the additional information.
Our Client Care Assessor will investigate and revert back to you as soon as po0ssible.
Regards
Client Care Team
Metropolitan Life's reply04 Oct 2021, 08:46
Official
Dear Bonolo
Thank you for the additional information.
Our Client Care Assessor will investigate and revert back to you as soon as po0ssible.
Regards
Client Care Team
Thank you for the additional information.
Our Client Care Assessor will investigate and revert back to you as soon as po0ssible.
Regards
Client Care Team
BL
Bonolo L's updateReviewer Update
05 Oct 2021, 09:54Good day
I don't want to make this a dialogue, however I have traced my bank history as far back as December 2020. Your pattern is not consistent and I probably missed it somehow.
In December 2020 - 30/12/2020
January 2021 - 01/02/2021
February 2021 - 01/03/2021
May 2021 - 31/05/2021
June 2021 - 30/06/2021
July 2021 - 30/07/2021
August 2021 - 30/08/2021
September 2021 - 30/09/2021 double deduction
Care to explain this inconsistency?
I agreed on the last day of the month, nothing else.
Regards
I don't want to make this a dialogue, however I have traced my bank history as far back as December 2020. Your pattern is not consistent and I probably missed it somehow.
In December 2020 - 30/12/2020
January 2021 - 01/02/2021
February 2021 - 01/03/2021
May 2021 - 31/05/2021
June 2021 - 30/06/2021
July 2021 - 30/07/2021
August 2021 - 30/08/2021
September 2021 - 30/09/2021 double deduction
Care to explain this inconsistency?
I agreed on the last day of the month, nothing else.
Regards
BL
Bonolo L's update05 Oct 2021, 09:54
Reviewer Update
Good day
I don't want to make this a dialogue, however I have traced my bank history as far back as December 2020. Your pattern is not consistent and I probably missed it somehow.
In December 2020 - 30/12/2020
January 2021 - 01/02/2021
February 2021 - 01/03/2021
May 2021 - 31/05/2021
June 2021 - 30/06/2021
July 2021 - 30/07/2021
August 2021 - 30/08/2021
September 2021 - 30/09/2021 double deduction
Care to explain this inconsistency?
I agreed on the last day of the month, nothing else.
Regards
I don't want to make this a dialogue, however I have traced my bank history as far back as December 2020. Your pattern is not consistent and I probably missed it somehow.
In December 2020 - 30/12/2020
January 2021 - 01/02/2021
February 2021 - 01/03/2021
May 2021 - 31/05/2021
June 2021 - 30/06/2021
July 2021 - 30/07/2021
August 2021 - 30/08/2021
September 2021 - 30/09/2021 double deduction
Care to explain this inconsistency?
I agreed on the last day of the month, nothing else.
Regards
Metropolitan Life's replyOfficial
06 Oct 2021, 09:57Dear Bonolo
Thank you for your additional comments.
Did you know you could respond directly to the Complaints Assessor via email?
We may not divulge any of your personal or policy details on the site and in emailing the Assessor directly you also don't need to provide confidential details about your policy or finances for others to read.
Our Assessor will look into your latest comments and revert back to you directly as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
Did you know you could respond directly to the Complaints Assessor via email?
We may not divulge any of your personal or policy details on the site and in emailing the Assessor directly you also don't need to provide confidential details about your policy or finances for others to read.
Our Assessor will look into your latest comments and revert back to you directly as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply06 Oct 2021, 09:57
Official
Dear Bonolo
Thank you for your additional comments.
Did you know you could respond directly to the Complaints Assessor via email?
We may not divulge any of your personal or policy details on the site and in emailing the Assessor directly you also don't need to provide confidential details about your policy or finances for others to read.
Our Assessor will look into your latest comments and revert back to you directly as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
Did you know you could respond directly to the Complaints Assessor via email?
We may not divulge any of your personal or policy details on the site and in emailing the Assessor directly you also don't need to provide confidential details about your policy or finances for others to read.
Our Assessor will look into your latest comments and revert back to you directly as soon as possible.
Regards
Client Care Team