Irritated - please contact me asap

I am highly upset. I received a sms and email stating that my April 2021 payment was unsuccessful. The money is in my account and just needs to be debited. My funeral policies and life policy debit orders never gets done. Now the sms says I have to go to a pick n pay or Shoprite to go make the payment. Why should I do that of the money is available in my account? Please contact me on *** to for once and for all arrange that my debit orders goes of successfully every month.

Retanya