JN
Jane N
1 reviews | Active since Jun 2024
11 Jun 2024, 13:37
Investment payout not satisfactory
I took out a Policy with Metropolitan Life commancining on the 01 June 1994. The policy reached maturity on the 31 May 2024, however I'm not satisfied with the payout amount I received, as it is not the same amount as the one I have on the contract. On the 08 June 2024 I reached out to Metropolitan Life with my compliment, the response was that a case worker would contact me I have since been waiting.
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Replies (3)
Metropolitan Life's replyOfficial
11 Jun 2024, 15:43Dear Jane
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint. One of our escalation specialists will revert to you shortly.
Yours sincerely,
Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint. One of our escalation specialists will revert to you shortly.
Yours sincerely,
Client Care Team
Metropolitan Life's reply11 Jun 2024, 15:43
Official
Dear Jane
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint. One of our escalation specialists will revert to you shortly.
Yours sincerely,
Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint. One of our escalation specialists will revert to you shortly.
Yours sincerely,
Client Care Team
JN
Jane N's updateReviewer Update
11 Jun 2024, 17:45Thank you for getting back to me.
JN
Jane N's update11 Jun 2024, 17:45
Reviewer Update
Thank you for getting back to me.
Metropolitan Life's replyOfficial
12 Jun 2024, 09:28Good day Jane
Thank you for allowing us the opportunity to resolve your complaint.
Kind Regards,
Client Care Team
Thank you for allowing us the opportunity to resolve your complaint.
Kind Regards,
Client Care Team
Metropolitan Life's reply12 Jun 2024, 09:28
Official
Good day Jane
Thank you for allowing us the opportunity to resolve your complaint.
Kind Regards,
Client Care Team
Thank you for allowing us the opportunity to resolve your complaint.
Kind Regards,
Client Care Team