Insurance policy (metropolitan life)

My father have a policy with metropolitan and I lost my mom on the 21st January 2021 my brother and I went to metropolitan Khayelitsha branch we told them our mom is More and my father is sick he's in an old age hope and they said there he is not allowed to go out coz of the condition .

They said they want the proof of medical report we have them and told them daddy doesn't have the bank account.they said the money has to be transferred on his account coz he's still live fine thy said who ever contributed on a funeral can come and claim with the mutuary invoices and we did again they came with other story Mfundo and his manager fail to help us they keep on creating stories want to transfer money to the Motuary the owner of Motuary refuse because they were asking her bank statement.

My sister contributed on a funeral and borrowed the money to ppl and we haven't payed them coz we were hoping metropolitan will give my mother's money by now.

Since January we haven't get any help,they not helping at all and we also went Sterkspruit metropolitan branch the money they want devorce certificate bcoz the death certificate written devirced which is we only find out now and we told our father he said he has no problem we can have the money and bury our mother.

The money that they showed us at Sterkspruit is R15000 and here in cape town Khayelitsha branch bis 8000 I asked them metropolitan Khayelitsha why the money is not corresponding with the one at Sterkspruit Sifundo the guy working at Khayelitsha didn't reply.

We really need help !!!