AV
Asanda V
1 reviews | Active since Oct 2020
15 Oct 2020, 14:24
Insurance policy claim
Metropolitan life insurance will play games with you,I logged a claim with them got an automated email back,no one responded till I called and waited on the line for 15 minutes, and was told my documents are not clear, so what If I didn't not call,
Today I call again wait for another 10 minutes on the line and get a lady by the name of Thandiwe that was not even I the mood to listen, she told email was not received, what's the process to log a claim kanti,
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Metropolitan Life's replyOfficial
15 Oct 2020, 15:30Dear Asanda Vitshima
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret to learn of the difficulties you encountered with the submission of your claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret to learn of the difficulties you encountered with the submission of your claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply15 Oct 2020, 15:30
Official
Dear Asanda Vitshima
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret to learn of the difficulties you encountered with the submission of your claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret to learn of the difficulties you encountered with the submission of your claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team