Insurance company that refuses to pay clients their own money

My name is Shivanie Singh (Batchulall) married surname now in 2014 I took a funeral cover for my dad on the 16th of April 2021 he passed away on the 22nd April 2021, I submitted all my documents including his death certificate n doctors report Id doc etc, an email was sent to me that my they received my email and I was told that I would hear from them in the next 48 hrs, to date its 28th April 2021 a week gone after numerous calls to their call centre I was told it's stil being processed all my documents received, the manager and team leader made me wait forever on the phone wasting my air time stil nobody contacted me im seem to be getting nowhere with this insurance company they seem like ********s who take your money but when it comes to paying you out your owm money they jus keeping quiet they need to be investigated