1 reviews | Active since Apr 2018
Installment Premium not deducted each month when it is supposed to be!!!
Why can this company not deduct the policy instalment each month as arranged?? My policy deduction was arranged for the 25th of each month. BUT they wait for me to take the money out before deducting what they are supposed to deduct. For the last 2 months (February and March) NO DEDUCTION was made, money was always available in the account but yet they did not deduct what they were supposed to. DO NOT WAIT FOR ME TO TAKE THE MONEY OUT, JUST DEDUCT MY INSTALLMENT PREMIUM ON THE 25TH OF EACH MONTH AS ARRANGED!!
Feedback can be sent to my email address ONLY as I would like to keep all correspondence should this still not be resolved.
Steven
Dear Mr. Brown
We acknowledge receipt of your complaint.
We are sorry to learn of the difficulties with your debit order deductions.
One of our Client Care Assessors will investigate and revert back to you shortly.
Regards
Client Care Team
Dear Mr. Brown
We acknowledge receipt of your complaint.
We are sorry to learn of the difficulties with your debit order deductions.
One of our Client Care Assessors will investigate and revert back to you shortly.
Regards
Client Care Team
Dear Mr. Brown
We refer to your updated post as well as the separate post you did on 4/5/2018.
We have already responded via email today and previously the 19th of April as requested in your posts.
We are unable to reach you on the cell number provided. Please could you confirm receipt of our emails.
We look forward to hearing from you.
Client Care Team
Dear Mr. Brown
We refer to your updated post as well as the separate post you did on 4/5/2018.
We have already responded via email today and previously the 19th of April as requested in your posts.
We are unable to reach you on the cell number provided. Please could you confirm receipt of our emails.
We look forward to hearing from you.
Client Care Team