1 reviews | Active since Aug 2018
Insensitive, disrespectful and downright unreasonable
I have had a funeral policy with this company for more than 30 years. My son, aged 21 paseed away on 24th July. After submitting all the documents required, with no call back. A week later I had to initiate contact to get progress. After all docs have been submitted, I get the most insensative call that I must prove Paternity. Really? You have been taking my money all the years, now that there is a small payment due, I have to prove Paternity? Not the type of service one would expect. Tell me - how do I prove paternity? If all the declarations made under oath is not enough????
Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far. Kindly provide us with your email address so that we may communicate with you directly.
Warm Regards
Client Care
Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far. Kindly provide us with your email address so that we may communicate with you directly.
Warm Regards
Client Care
Dear Client
Unfortunately we are not able to view any information about you. eg. name, surname, id number, policy number ext. We will thus not be able to retrieve information from Ruth as we have no reference to provide her with to know which policy you are referring to.
Regards
Client Care
Dear Client
Unfortunately we are not able to view any information about you. eg. name, surname, id number, policy number ext. We will thus not be able to retrieve information from Ruth as we have no reference to provide her with to know which policy you are referring to.
Regards
Client Care