Inefficient service

Metropolitan has always been quick and efficient. Yet wirh a policy that was changed in mid May no ammendments was submitted to my employer. I have send Metropolitan a request for a refund on the 15th of June. To date no communication. It's just over R330 owed to me and although it is not a huge amount it wasn't budget for for the month of June I need my refund from Metropolitan and for them to ammend their stoporder total with my employer.